We understand that plans change, so please review the following information before registering so you're aware of your commitment to Coder Kids.
We use class registrations to predict whether or not a class will happen, so last-minute student cancellations can impact other students enrolled in the class as well as our instructors who are planning to teach. We've created the policies below to be fair to everyone involved.
Visit our cancellation portal if you need to process a refund.
Please note, that we offer a full refund within 24 hours of any purchase. We also give full refunds if we have to cancel a class due to low enrollment. These policies supersede any policies below.
If your child is unhappy with a course, please contact us as soon as possible. We will determine refund eligibility on a case-by-case basis. We do not offer refunds if a student has completed an entire class and we haven’t heard feedback from a parent.
We are happy to discuss or explain our refund policy further if you call us at 832-640-9568 or email us at support@coderkids.com
Behavior Policy
Coding is an academic topic that may not be the best fit for all kids. Additionally, our instructors are mostly college-age students who have limited classroom management experience. If your child has behavioral issues in a regular classroom, they will probably struggle in Coder Kids.
Class Disruption
After one or two class sessions, instructors will contact our operations team and notify us of any students struggling with behavior in class. Examples of class disruption are students who are severely off task, bothering other students, being too noisy, etc. We will contact you regarding the situation so you can address the issue with your child. After that, if a behavior issue continues, we will contact you regarding withdrawal from the class and give you a partial refund for the remaining classes (75% x cost of remaining classes).
Violent and Extreme Behavior
In the case of violence toward another class member (fighting, screaming, etc), your child will be removed from class with no refund.
Online Course/Private Lesson Refund Policy
We offer full refunds if you’re not completely satisfied with any online course! If you are not satisfied with private lessons we will fully refund up to the 2 most recent private lessons.
After-School Refund Policy
We offer a full refund if you cancel your registration more than 7 days before class.
If you cancel your registration within 7 days of class, or if you withdraw your child after the first class, we offer a 50% refund for the remaining class days. This allows us to keep instructors employed, and partners happy. Thanks for your understanding!
Summer Camp Refund Policy
We offer a full refund prior to 7 days of the start of camp.
We offer a refund of 50% for any other reason. This allows us to keep instructors employed, and partners happy. Thanks for your understanding!
Late Pickup Policy
Aftercare Charges:
A fee of $25.00 per hour is charged for aftercare.
Charges apply immediately after 15 minutes post-class, rounded up to the next hour.
Example: A pick-up at 15 minutes past class time incurs a one-hour charge.
Notification & Payment:
Parents must notify Coder Kids Instructors of late pick-up as soon as possible.
Late Pick-up Protocol:
If a child is not picked up within an hour & no response is given child protective services will be contacted.
Continuous late pick-ups may lead to a review of the child’s participation in our programs.